Maintain your stellar reputation and drive referrals with Skimmer features designed to delight your customers.
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Need to send reminders for equipment maintenance? Want to run a seasonal promotion or inform your customers of a service interruption? With Skimmer, you can communicate with all or some of your customers quickly and easily. Skimmer makes it a snap to target your customers so you can maximize your service revenue.
Filling out door-hangers and leaving them at each pool is a huge pain. With Skimmer, you can email your customers a beautiful, customized service report automatically after each service, giving your customers peace of mind.
Turn all of the work performed in Skimmer into invoices that can be reviewed, edited, and sent in seconds, giving your customers the convenient, digital experience they expect.
Email and service texts let you communicate with your customers based on their preference so everyone’s on the same page, and no details fall through the cracks.
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Quickly build routes for different techs throughout the week.
Review the route schedules for all techs, compare workloads across different technicians, and make permanent changes to the schedule.
Optimize driving time between stops on a given route allow pool pros to select start and stop points such as the company office or even the tech's home.
View the current schedule, make permanent and one-time changes, and track progress throughout the day. You can also add work orders to a route directly in this view.
Add an unlimited number of techs and admins to a Skimmer account and assign unlimited service locations to each customer.
Often referred to as a "digital door hanger" or proof-of-service, the Service Email is a report sent to customers to show service completion. It can be customized to include chemical readings, chemical dosages, completed checklist items, and names of techs. If photos are required, the email report includes the photos taken onsite.
Schedule services or repairs outside of regular pool cleanings and maintenance. Each work order type has its own set of checklist items, added items, and general rules such as "needs to be invoiced," "alert the office when added," "require a photo," "notify customer when finished," and "allow techs to add this type."
Create a customized checklist for all service stops (pool cleanings and maintenance). These tasks appear for every stop but can be augmented for each service location to include additional checklist items. Each task completed is recorded and appears within the service history record and can be included in the Service Email report to the customer.
Include photos during regular pool cleaning service stops and work orders as "proof of service." Photos can only be taken through Skimmer and not uploaded from the camera roll library. In addition, photos can be uploaded directly to the customer profile to capture general location information such as area, equipment, special considerations, or access points.
Quotes are proposed services and/or products for customers to approve prior to starting. Once approved, admins can create invoices for down payments, schedule associated work, and eventually bill for the work completed.
Invoices can be generated from completed work within the system or manually for items not captured in the system as "completed work."
Payments can be either online or offline.
Payments towards an invoice reduce the invoice amount due. Payments toward a customer account increase the credit balance to be used later for future invoices.
Send system notifications via text message to your customers.
Email notifications of completed work to the customer upon completion of a route stop or work order.
Send email communications to customers in bulk. Customers can be segmented by tag, specific service date, day of the week for service, or service tech. Email content can be drafted, saved, and edited for a later date.
Our support team always picks up the phone, making it easy for admins or technicians to get help when they need it – even when they’re on the road.
Our account managers will gain a deep understanding of your business and your challenges. This allows them to anticipate your needs, proactively offer solutions, and advocate for your best interests within Skimmer.
Get started with Skimmer today. If you’re not quite sure yet, book a demo to see it in action.
