In the fast-paced world of the pool service industry, we understand the importance of smooth operations and exceptional value. And it seems our hard work has paid off! We are thrilled to announce that Skimmer has been honored by Capterra and Software Advice in the category of Field Service Management for the following categories in 2023:
- Best Ease of Use and Best Value by Capterra
- Best Customer Support and Most Recommended by Software Advice
But let’s be honest - this isn’t just our victory. It’s yours, too. Our incredible community of loyal customers is the driving force behind Skimmer. From day one, you've been generous with your feedback and reviews, allowing us to continually refine and improve our offerings.
To every customer who took the time to share their experiences and insights with us and on Capterra – we wouldn’t be here without you!
Putting your feedback into action
At Skimmer, your voice matters. It's not just about collecting reviews and testimonials; it's about listening and adapting. Every call, every email, every feedback form – we take them all to heart. Our teams prioritize the insights we gain from these interactions, from product to engineering and support.
"LOVE Skimmer! It's tailored so well to the pool industry... their customer service is awesome and everyone I've spoken with has been so helpful. I can call and speak directly to a human every time I call or email." - Review from a satisfied Skimmer user.
Why the badges matter
These badges represent a rigorous selection process based on authentic and vetted user reviews, product evaluations, and the genuine experiences of real customers. The Best badge recipients, like Skimmer, are decided by individual end-user customers based on their own experiences, published reviews on Gartner’s digital sites, and review ratings for a given product.
These badges aren't endorsements from Gartner or its affiliates but reflect the collective opinions of users like you.
Skimmer’s unwavering commitment to excellence
Earning these titles by Capterra and Software Advice is no small feat, and it echoes our relentless pursuit to deliver exceptional tools fitted to your needs. Let's dive deeper into the pillars of Skimmer that make our service exceptional:
- Route Scheduling: In the pool industry, time is a vital commodity. We’ve engineered our route scheduling system to be intuitive and powerful, ensuring every minute counts. This streamlines operations and directly translates into cost savings, making every day more productive than the last.
- Ease of Use: Usability is a critical element of pool service software (the last thing you want is to be fiddling with complicated app screens while you’re on the job). We’ve invested countless hours in design and feedback sessions to create a platform that feels natural and reduces the learning curve.
- Skimmer Billing: Cash flow is the lifeblood of any business. Our billing and payments solution is designed to reduce delays and remove obstacles between you and your hard-earned money. With faster invoice generation, easy payment collection methods, and transparent reporting, we’ve revolutionized the billing process from a chore into a delight with Skimmer Billing.
- Exceptional Customer Service: Behind our digital platform is a human touch. Our dedicated team of professionals is always ready to assist, guide, and resolve. Whether it’s a query, feedback, or a challenge you’re facing, you’ll always find a friendly voice on the other side, committed to your success.
- Customer Communication: Consistent communication is key in maintaining trust and transparency with your clientele. Our Broadcast Emails allow pros to provide regular updates and insights, enhancing the bond between you and your customers. And with automated Service Emails, you provide tech accountability for services performed and give your customers peace of mind knowing their pool or spa was serviced when promised.
A testimonial from a valued user captures this sentiment perfectly: "From maintenance routes and service calls to everyday scheduling... I couldn't do what I do in a day without Skimmer."
As we reflect on this recognition, it serves as both an honor and a reminder of our mission. It challenges us to keep pushing boundaries, enhancing features, and listening intently to our community. Our commitment is to maintain the bar and continually raise it.
To every client, partner, and supporter who believes in Skimmer – this journey is a shared one, and your success is our triumph. Thank you for being a part of this ride. Together, we're not just making ripples; we're creating waves in the industry!
Disclaimer: The Best badge recipients are determined by the subjective opinions of individual end-user customers based on their own experiences, the number and timing of published reviews on Gartner’s digital sites (Capterra.com, SoftwareAdvice.com, and GetApp.com) and review ratings for a given product in the category, and are not intended in any way to represent the views of Gartner or its affiliates.
