Your privacy is important to Skimmer, Inc. (“Skimmer”). This Privacy Policy (“Privacy Policy”) describes how Skimmer may collect, use, store, disclose, and process your personal information, through your access to or use of Skimmer’s products and services, including those at https://www.getskimmer.com, related websites, mobile software applications, and other offerings (collectively, the “Services”). By using these Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services. Skimmer may change this Privacy Policy from time to time by posting changes at this URL and may send notification emails. Your continued use of the Services following the posting of such changes will be deemed your acceptance of those changes.
Skimmer provides software and related services to pool service businesses. In many circumstances, Skimmer processes personal information on behalf of its business customers, who collect it directly from individual consumers. When acting in this capacity, Skimmer functions as a service provider or data processor, and our enterprise service customer determines the purposes and means of collection and processing personal information. If your personal information has been submitted to the Services by a Skimmer business customer, please contact that customer directly regarding requests concerning how they are treating your personal information.
This Privacy Policy applies when you access the Services or share information with Skimmer, as indicated below. By using the Services, you consent to this Privacy Policy, which may be updated by us at any time. If you do not consent to this Privacy Policy for any reason, please do not use the Services or share your information with us. Please note that this Privacy Policy applies only to the Services, and not to any other third-party website linked to or from it, or any third-party website in which Skimmer content or functionality is embedded. We do not control the privacy policies or practices of others.
We collect all information that you provide including information you provide via the Services, your devices (e.g., computers, smartphones, and tablets), telephone and email, as well as information we receive from partners and through the use of cookies and other such technologies.
We process your personal information with your consent, as needed to provide you Services or as otherwise set forth herein. We may also use your personal information to comply with legal obligations, operate our business, protect the vital interests of you, our customers, or the public, or for other legitimate interests of Skimmer as further described below.
We share your information with our partners, service providers, contractors, agents, and third-party vendors so that we may fulfill orders or Services, including, but not limited to processing credit cards, hosting our website, shipping products to you, advertising, or for other requests you make of Skimmer. We may also share your information to comply with the law or for other legitimate interests.
Skimmer may store your information in any country where Skimmer or its affiliates, partners, or providers operate facilities, and will retain your information as long as necessary for the purposes outlined in this Privacy Policy. Skimmer implements technological and organizational measures to protect your personal information against loss, theft, and unauthorized access, use, disclosure, or modification.
You can access, get copies of, delete, change or correct your personal information, or request changes to our use of your personal information by using the contact information below.
Personal information collected through the Services may be transferred to, stored in, and processed in the United States and other countries where Skimmer, its affiliates, subsidiaries, or service providers operate. These countries may have data protection laws that differ from those of your country of residence.
Where required by applicable law, Skimmer will implement appropriate safeguards designed to protect personal information transferred across borders. By using the Services or providing personal information to us, you acknowledge that your information may be transferred to and processed in countries outside your jurisdiction of residence, subject to applicable legal protections.
Individuals located outside the United States may have additional privacy rights under the laws of their country or region. To exercise any applicable rights or to submit a privacy-related request, please contact us using the information provided below.
In general, we receive and collect all information you provide via the Services, including through website input fields (including advertisements), phone, email (including email campaigns), web chat, when you place an order, register with us, enter a contest, subscribe to the Service, request to receive a catalog or brochure, participate in a promotion, or in other such ways. This includes personal information that can identify or relates to you, including but not limited to your first and last name, telephone number, IP, postal, and email addresses. You have the choice of what information you choose to share and the services you want to engage in. You can choose not to provide information to us, but in general, some information about you is required in order for you to access certain functionality of the Services, such as those mentioned above, or for tracking your preferences, subscribing to a newsletter, fulfilling service orders, contacting customers service, or initiating other such actions.
We also may periodically obtain information about you from affiliated entities, partners, and other independent third-party sources and will add it to our database of information. For example, we may receive information about your interaction with advertisements on third-party websites, including updated postal addresses and demographic information.
If you send text messages to another user of the Services or one of your customers using the telephone number for that user or customer available on or through the Services, we may use a third-party service provider to track these text messages. We track these text messages for fraud prevention, to ensure the appropriate charging of fees, to enforce the Terms of Service, and for quality and training purposes. As part of this process, Skimmer and its service provider will receive in real-time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message.
We may use cookies, log files, web beacons, device identifiers, advertising identifiers, and similar tracking technologies, including those from third-party service providers like Google Analytics, Google Maps, Google GSuite, Google Tag Manager, and other cloud-based tools, to automatically collect your preferences, performance data, and information about your web usage when you visit the Services. For example, we may collect your IP address, device, and Internet service provider information, Web browser details, and the address of any referring website. This may include collecting geolocation signals from your IP address or device settings to determine your location so that we may operate and personalize the Services for you, including to provide more relevant ads and search results. We may also collect information about your online activity, such as pages viewed and interactions with other users.
We use analytics, measurement, marketing, and advertising technologies that help us understand how users interact with the Services and may assist us in delivering advertisements relevant to your interests.
Some state privacy laws define the disclosure of personal information to advertising and analytics partners for cross-context behavioral advertising or targeted advertising as a "sale" or "sharing" of personal information, even where no money is exchanged.
You may exercise available opt-out rights through our cookie preference tools, applicable state privacy rights request process, or Global Privacy Control where recognized by law.
We recognize and honor Global Privacy Control ("GPC") signals where required by applicable law. GPC is a browser-based setting that communicates a consumer's request to opt out of the sale, sharing, or use of personal information for targeted advertising. When we detect a valid GPC signal from a browser or device associated with a visitor, we will treat that signal as a request to opt out of such processing for that browser and device, to the extent required by applicable law. Consumers may learn more about GPC at the Global Privacy Control website.
We may request additional information if necessary to extend the opt-out request beyond the browser or device from which the signal was transmitted.
You can control the information collected by such tracking technologies or be alerted when cookies are sent by adjusting the settings on your Internet browser or devices, but such adjustments may affect or disable certain functionality of the Services. You can learn more about Google Analytics and your options for opting out of interest-based Google ads at https://adssettings.google.com. You can learn more about targeted ads and your ability to opt out of receiving interest-based ads at optout.aboutads.info and www.networkadvertising.org/choices.
We process your personal information with your consent, as needed to provide you Services, or as otherwise set forth herein. We may also use your personal information to comply with legal obligations, operate our business, protect the vital interests of you, our customers, or the public, or for other legitimate interests of Skimmer as described in this Privacy Policy.
More specifically, we may use your personal information to:
If you elect to receive text messages from us, we may use your mobile phone number to provide account notifications, appointment reminders, service-related communications, customer support, billing and account management messages, marketing communications, and other information relating to the Services.
Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any goods or services.
You may opt out of receiving marketing text messages at any time by following the instructions included in the message, such as replying "STOP." You may also contact us using the information provided in this Privacy Policy. After opting out, we may send a final message confirming your opt-out request.
Opting out of marketing text messages will not prevent you from receiving transactional or service-related messages, including account notifications, security alerts, appointment reminders, billing-related communications, operational updates, or other messages necessary to provide the Services.
We may use service providers, including communications and messaging providers, to facilitate text message delivery. We process your mobile telephone number and related information to provide communications, maintain records of your preferences, comply with legal obligations, prevent fraud, and support and improve our Services.
Mobile phone numbers collected for SMS purposes and records of SMS consent are not sold and are not shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile phone numbers to service providers that assist us in delivering text messages, maintaining messaging platforms, managing customer communications, and providing related operational services
If users send text messages to their customers through the Services, Skimmer and its communications providers may process message content, delivery information, date and time stamps, sender and recipient telephone numbers, and related metadata for purposes of providing the messaging functionality, preventing fraud and abuse, enforcing our agreements, maintaining security, calculating applicable charges, and improving the Services.
We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to Skimmer, including fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
In addition to the forgoing, the Services may also access or use services from the following third-party service providers. Your access to and use of such services are subject to the terms of use and privacy policies governing such services. Links below are provided for convenience only. You are solely responsible for assessing and reviewing the applicable terms of use and privacy policies. Our third-party service providers, including without limitation:
We share your information with our partners, service providers, contractors, agents, and third-party vendors as needed to fulfill Services. Please note that our partners may contact you as necessary to obtain additional information about you, facilitate any use of the Services, fulfill orders, or respond to a request you submit.
Third-party vendors who provide products, services, or functions on our behalf may include business analytics companies, website hosting, credit card processing, customer service vendors, communications service vendors, marketing vendors, delivery, parcel, and transportation vendors, and security vendors. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of the Services, facilitate the delivery of orders, or provide online advertising tailored to your interests. Third-party vendors have access to and may collect personal information only as needed to perform their functions, may only use personal information consistent with this Privacy Policy and other appropriate confidentiality and security measures, and are not permitted to share or use the information for any other purpose.
You may have to provide a credit card to buy products and services from and/or use the Services. As noted above, we may use third-party billing services and HAVE NO CONTROL over these services. We use our commercially reasonable efforts to make sure that your credit card number is kept STRICTLY CONFIDENTIAL by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
We also may share your information:
Other than as set out above, we will attempt to notify you when your personal information will be shared with third parties.
Personal Information You Post in Public Areas. When you post a message in a Skimmer chat room, review, or customer feedback, the information you post may be accessible to other users of the Services and the public. If you post personal information anywhere on the Services that is accessible to other users or the public, you are advised that such personal information can be read, collected, used, or disseminated by others and could be used to send you unsolicited information or for other purposes. Accordingly, you assume full responsibility for posting such information and agree that Skimmer is not responsible in any way for personal information you choose to post in these public areas.
We may create, use, disclose, and retain de-identified, anonymized, and aggregated information that can no longer reasonably be used to identify an individual.
When we de-identify personal information, we take reasonable measures designed to ensure the information cannot be associated with a particular individual, publicly commit to maintaining and using such information in de-identified form, and require recipients to comply with applicable restrictions regarding re-identification.
We do not attempt to re-identify de-identified information except as permitted by applicable law to validate our de-identification practices.
We may use de-identified and aggregated information for research, analytics, benchmarking, product development, service improvement, operational purposes, and other lawful business purposes.
We retain personal information only for as long as reasonably necessary and proportionate to achieve the purposes described in this Privacy Policy, including providing the Services, maintaining customer relationships, processing transactions, satisfying legal and regulatory obligations, preventing fraud, maintaining security, resolving disputes, and enforcing agreements.
Retention periods vary depending on the nature of the information, operational requirements, contractual obligations, and legal requirements. When personal information is no longer required, we delete, destroy, anonymize, or de-identify it in accordance with applicable law.
Skimmer takes technological and organizational measures to protect your personal information against loss, theft, and unauthorized access, use, disclosure or modification. For example:
We rely on Microsoft’s security programs to protect personal information while stored in their respective controlled facilities. For more information on Microsoft’s security practices and processes, please see https://azure.microsoft.com/en-us/overview/security/.
Skimmer complies with applicable data protection laws, including applicable security breach notification requirements.
Depending on your state of residence and subject to applicable law, you may have the right to:
If we decline to take action regarding your privacy rights request, you may appeal our decision by contacting us at privacy@getskimmer.com and including "Privacy Appeal" in the subject line. We will review and respond to your appeal in accordance with applicable law.
Where permitted by applicable law, you may authorize an agent to submit privacy requests on your behalf. We may require the authorized agent to provide proof of authorization and may require you to verify your identity directly with us before processing the request.
The exact scope of these rights, and our responses to your requests may vary by state. You may make these requests and any other inquiries about this Privacy Policy:
Any such requests are subject to the protection of other individuals’ rights and applicable law. Additionally, to help protect your privacy and maintain security, we may take steps to verify your identity or the identity of an authorized agent before granting access to the information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.
Collection of Data from Children. The Services are not directed to children, and you may not use the Services or provide any personal information to Skimmer if you are under the age of 13 or if you are not old enough to consent to the processing of your personal information in your country.
California residents may have the right to:
California residents may submit requests by contacting us through the methods described in this Privacy Policy.
During the preceding twelve (12) months, we may have disclosed identifiers, internet or network activity information, commercial information, and inferences to analytics, advertising, marketing, and business partners.
Certain disclosures may constitute a "sale," "sharing," or processing for "targeted advertising" under applicable privacy laws.
We do not knowingly sell or share personal information of individuals under sixteen (16) years of age.
California residents have the right to direct us not to sell or share their personal information for cross-context behavioral advertising.
To exercise this right, please click the “Do Not Sell or Share My Personal Information" link available on our website or submit a request using the contact information provided above.
We also recognize and process Global Privacy Control ("GPC") signals as described in this Privacy Policy.
California Civil Code Section 1798.83 permits certain California residents to request information regarding our disclosure of personal information, if any, to third parties for their own direct marketing purposes. To make such a request, please contact us at privacy@getskimmer.com.
