July 16, 2024 — Austin — The first half of 2024 saw Skimmer, the leading platform for pool and spa service professionals, continue its run as the number-one software in the pool service market while extending its reach and impact for pool pros.
Since the beginning of the year, Skimmer has released nearly 30 new enhancements and features, amplifying the company’s support for the 27,000+ pool and spa service professionals in its network.
“At Skimmer, our purpose is to empower pool and spa service professionals with a platform to build great businesses, including easy-to-use software, support, ongoing education, and a vibrant community,” says Jack Nelson, CEO of Skimmer.
The past few months saw several significant launches from the Austin-based pool service software company.
In a move to further support industry professionals, Skimmer recently launched The Pool Deck, an online community designed to foster connection, collaboration, and growth. This dynamic community brings together pool service professionals, industry experts, and specialists in areas such as marketing, human resources, finance, and water chemistry.
“The Pool Deck is a forum where pool pros can share experiences, seek advice, and inspire each other,” says Justine Rae, Director of Customer Marketing and Community at Skimmer. “Members can learn from industry experts, access a wealth of resources, and benefit from exclusive experiences and channels available to Skimmer customers.”
Launch of service texts
Recognizing the importance of clear communication, Skimmer has introduced service texts, which enable pool service businesses to send system notifications to customers via text message. This feature ensures that customers are informed about appointments, service updates, and any unexpected changes, fostering trust and transparency.
“Pool pros are so busy, and customer communication can add a lot of hours to their already busy weeks. We built service texts to automate some of that communication in a way that lets pool pros keep their customers in the loop while letting their technicians focus on providing great pool service,” says Jason Moore, Product Manager at Skimmer. “
Integration with the Orenda Calculator™
Finally, Skimmer launched its long-awaited integration with Orenda’s Langelier Saturation Index (LSI) calculator. The calculator is a powerful tool for maintaining balanced water chemistry, which is crucial for customer satisfaction in the pool service industry.
This integration makes it easier than ever for Skimmer customers to deliver great service– the Orenda integration allows technicians to access comprehensive water quality insights and achieve optimal water balance and pool health, all in Skimmer. This user-friendly integration offers real-time and offline functionality, making it a seamless tool for technicians.
About Skimmer
Skimmer is America’s #1 pool service software. We’re on a mission to modernize the pool and spa service and repair industry through easy-to-use software and best-in-class support. Over 27,000 pool service professionals servicing 700,000 pools in North America use Skimmer to get organized, get paid faster, and grow their businesses.
For more information about this report, Skimmer, or our products and services, please visit www.getskimmer.com or join The Pool Deck community at thepooldeck.getskimmer.com.
